Airate is fascinated by the behaviour of people at work and designs and delivers Non-Technical Skills training to customer service, security and front-line aviation teams.
Non-Technical Skills are what set us apart from computers and machines. They include our ability to communicate, to be aware, to cope, to make decisions in stressful situations, to support and be supported by our colleagues, to help ourselves and others when the going gets tough, when others become are dramatic or aggressive, when mistakes are made.
Non-Technical Skills are what make us human. They enable everyone to be part of the solution. Getting ourselves and others safely out of tough encounters and to learn constantly from our experiences.
Non-Technical Skills concepts are presented by airate in an accessible way and then applied to the work realities of each team. The active participation and contribution of members of the client’s team during the training design and delivery process is essential and we like to work in partnership every step of the way.
Non-Technical Skills training design and delivery is our focus. Airate is proud to have designed and delivered training for a range of high performing customer service, security and front-line operational aviation teams, for many clients.
A passion and enthusiasm for facilitating the learning process underpins the work of airate. We believe that looking at and learning from the experiences of other work areas can help people to shift their focus from the technical things that they often feel most comfortable with, to the non-technical, human things that can often be more difficult to fathom. Close partnership working with clients and their teams is something we value greatly.
Airate has experience of both qualitative and quantitative research in the field of emotional management in aviation work. We recommend our professional research partners at InsightTrack, who can provide you with a comprehensive service.